Last updated: 7 October 2026
Discreet packaging
Every order is sent in plain, unbranded outer packaging. The outside of the parcel does not name or show the products inside.
Where we deliver and what it costs
Available delivery destinations, shipping options and costs for your address are shown at checkout before you pay.
Dispatch and delivery times
Delivery times depend on your location and the shipping option you choose. Any delivery times we give are estimates only and can be affected by carrier delays, weather and public holidays. Tracking details are emailed once your order is dispatched.
If your order has not arrived within 15 business days of ordering, or your tracking has stopped updating, contact us through our Contact page with your order number and we will follow it up with the carrier.
Rechargeable products (lithium batteries)
Many rechargeable products contain lithium batteries. Carriers may only send these by road rather than air, so delivery to some areas can take a few days longer.
Address accuracy
Please check your delivery address carefully at checkout. If you need to change it, contact us as soon as possible; we cannot change the address once the order has shipped. We are not responsible for parcels that are undeliverable or misdelivered because the address supplied was wrong or incomplete.
Lost, damaged or wrong items
If a parcel is confirmed lost in transit, arrives damaged, or contains the wrong item, we will put it right under the Australian Consumer Law. See our Refunds and Returns Policy.
Adults only
We only sell to adults aged 18 and over. Please do not have orders delivered to, or collected by, anyone under 18.
Returns
We do not offer refunds for change of mind, and hygiene and intimate products cannot be returned once opened. Faulty, damaged, wrong or not-as-described items are always covered under the Australian Consumer Law, with no fixed deadline. Full details are in our Refunds and Returns Policy.